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Multi-channel intake
Accept requests from the portal, email, chat and technician workflows into one service record.
AN INTELLIGENT SERVICE DESKEvery request starts smarter.
Every request starts smarter.
Every resolution ends complete.
Bring tickets and endpoints together so the team can move from request to action without context switching. Finn handles routine resolution and prepares high-quality escalations when people are needed.
INFinnITY / SERVICE DESK LIVE
FLEET STATEOperationalAll policies evaluating normally
✓RequestUnderstood
✓Device contextAttached
User statusUpdated
LAST EVALUATION8 seconds ago
Onerequest history
Instantdevice context
Usefulescalations
01 / CAPABILITIESBuilt for the work.
Built for the work.
Ready for the exceptions.
Connect employee requests, device evidence, AI actions, technician decisions and durable knowledge.
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Smart classification
Identify intent, urgency, affected service and likely device while preserving the employee’s own words.
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Endpoint-aware tickets
Attach health, software, alerts, recent changes and user context automatically.
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Autonomous first response
Let Finn investigate and resolve approved requests immediately, around the clock.
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Complete escalations
Route unresolved work with evidence, attempted actions, current state and a recommended next step.
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Resolution knowledge
Turn successful work into clear summaries, reusable procedures and better future responses.
02 / HOW IT WORKSA complete operating loop.
A complete operating loop.
Not a disconnected tool.
Every capability follows the same accountable path from evidence to a verified, reusable outcome.
Understand
Classify the request and identify the affected user, device and service.
→Investigate
Collect live evidence before asking repetitive questions.
→Resolve
Take the approved action or collaborate with a technician.
→Close well
Verify the result, inform the user and retain the lesson.
FINN IS WORKINGService desk
03 / FINN ON THE JOBMeet the AI Desktop Engineer→
Finn is a first responder who can finish the work.
Employees can describe the problem naturally. Finn checks the device, tries the approved end-to-end resolution and confirms the outcome. If escalation is required, the technician receives a useful case—not an empty ticket.
RequestUnderstood✓
Device contextAttached✓
User statusUpdated✓
SEE SERVICE DESKBring a real workflow.
Bring a real workflow.
Watch Finn finish it.
See how service desk becomes part of a self-improving endpoint operation.
Book a private demo→